Client Right's
- the right to a service from experienced, trained, and supervised staff
- the right to take part in making your
own personal care plan, to be given a copy of your care plan, and to have regular reviews of the services provided for you
- the right to expect management and staff to respect your independence
- the right to comfortable, accessible,
safe, and punctual transport where provided
- the right to have access to any records kept about you
- the right
of access to the formal complaints procedure and to be represented by a friend or adviser should you wish.
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